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Utility Assistance

About

The Energy, Education, and Environmental Services Department offers Utility Assistance. The Home Energy Assistance Program (HEAP) is provided as a credit on your utility bill for services such as gas, electric, wood, or propane. If your utilities are sub-metered or included in your rent, you will receive a check for the eligible amount. Credits are paid directly to utility companies, wood, or propane vendors.

Services Shut-off

If your services are disconnected and you need assistance getting your services restored, email us the service provider, account holder's name and account number to: utilityassistance@capsbc.org. This email service is only for disconnections. If your services are not disconnected, please call for an appointment if slots are still available.

​Appointments

Utility Assistance appointments can only be scheduled by phone. Please call us at (909) 723-1500 to schedule an appointment. ​​For additional Utility Assistance information, please click here.​​

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Effective April 28, 2025, due to funding limitations, CAPSBC must prioritize clients with the greatest need on a first-come, first-served basis until available funds are exhausted. The next appointment period opens on May 30, 2025.

While we are committed to assisting as many households as possible, we strongly encourage all clients to:

  • Contact your utility provider to make payment arrangements.

  • Seek additional support through other community agencies or resources.

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Lobby and Call Center Hours

  • Lobby Hours: Monday–Friday, 8:00 AM to 5:00 PM

  • Call Center Lunch Closure: 12:00 PM to 1:00 PM daily

  • Phone System: Calls remain in queue for up to 60 minutes before disconnecting. If disconnected, you will need to call back.

​Required Documents for Scheduling an Appointment

Please have the following ready:

  • Your most recent Gas or Propane AND Electric bills (all pages)

  • Rental agreement or mortgage statement

  • Proof of all household income for the past 30 days or CalFresh verification (if applicable)

  • A valid California photo ID

  • A signed consent form from the utility account holder

Priority System and Eligibility Requirements

Due to limited funding and the size of our service area, CAPSBC uses a Priority Points System to assist those with the highest vulnerability. Points are awarded based on factors such as:

  • Household size

  • Income

  • Energy burden

  • Other documented needs

Wood, Propane and Oil Assistance Program

  • Clients may apply for Wood or Propane by contacting us at (909) 723-1500. Please note, it takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

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