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Attention Clients

Due to the post-COVID-19 Federal and State funding level decreases and the overwhelming demand for utility assistance, Community Action Partnership of San Bernardino County (CAPSBC) has limited funds available for client assistance. Thus, CAPSBC is required by the State of California Department of Community Services and Development to manage funds by implementing a Priority Plan. This plan will begin serving clients with the greatest needs on April 17, 2023. As a result, we expect clients who qualified prior to the start of this plan may no longer qualify or may receive a reduced payment amount.  Thank you for understanding in this matter.

Utility Assistance

HEAP assistance is provided in the form of a credit on your utility bill for gas, electric, wood, or propane. Eligible applicants whose utilities are sub-metered or included in their rent will receive a check for the total amount they are eligible for. Credits are paid out directly to the utility companies, or wood and propane vendors. There are three ways by which you may obtain assistance:

  • Emergency Utility Bill Assistance

  • Non-Emergency Utility Bill Assistance

  • Wood or Propane Purchase Assistance

​Homeowners or renters may qualify for utility assistance if they meet the following requirements:

  • They reside in San Bernardino County

  • Total gross monthly income falls within the guidelines listed in the table

Safety is Our Priority

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To ensure both the safety of clients and staff, CAPSBC requires all visitors and clients to wear masks when visiting our office at 

696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607

*Please scroll down to see additional data

Emergency Utility Bill Assistance

For Emergency Assistance, you must have a disconnect or past due notice for utility accounts. Clients may reach us by: 

  • Calling HEAP's direct line at (909) 723-1500 Monday to Friday between 8:00AM and 4:45PM 

  • Messaging us at utilityassistance@capsbc.org 

  • Due to the high volume of requests for services, you may experience higher than normal wait times

Non Emergency Utility Bill Assistance

Clients without a disconnect notice, may receive an annual HEAP credit. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill (provided funding is available).

Wood and Propane Purchase Assistance

Clients may apply for Wood or Propane by contacting us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

Mail in Application Process 

Clients may request a mailed application packet by calling (909) 723-1500 or e-mailing us at utilityassistance@capsbc.org 

Apply for HEAP Utility Assistance via Email

Apply for utility assistance via email by simply forwarding your contact information to utilityassistance@capsbc.org to begin the application process (Email Address, First Name, Last Name)

For more information, contact us:

EEES HEAP (909) 723-1500, Fax (909) 723-1609
Monday- Friday 8:00 a.m. to 5:00 p.m

utilityassistance@capsbc.org

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Mail All Documentation to:

ATTN: HEAP PROGRAM
696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607

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