Utility Assistance

HEAP assistance is provided in the form of a credit on your utility bill for gas, electric, wood or propane. Eligible applicants whose utilities are sub-metered or included in their rent will receive a check for the total amount they are eligible for. Credits are paid out directly to the utility companies, or wood and propane vendors. There are three ways by which you may obtain assistance:

  • Emergency Utility Bill Assistance

  • Non Emergency Utility Bill Assistance

  • Wood or Propane Purchase Assistance


You may apply for only one of the above services annually.


Homeowners or renters may qualify for utility assistance if they meet the following requirements:

  • They reside in San Bernardino County

  • Total gross monthly income falls within the guidelines listed in the table.


Due to concerns about the coronavirus, we are now seeing clients by appointment only. Please use the green form button on this page to request an appointment or use the application links at the bottom of the page, including our new online application portal, to apply for assistance.


*Please scroll down to see additional data

Emergency Utility Bill Assistance

For Emergency Assistance, you must have a disconnect notice for utility accounts. Clients may reach us for service by:

  • Fill out the HEAP Assistance Request form.  For shorter wait times, please use this form which will provide you a response within 48 hours.  

  • You may also call HEAP Direct Appointment Lines at (909) 723-1500 for an appointment Monday-Friday between 8:00 a.m. and 4:45 p.m. Due to the high volume of requests for services, you may experience higher than normal call wait times and may opt to use the form below.

  • Clients are no longer taken on a walk-in basis.

Non Emergency Utility Bill Assistance

Clients without a disconnect notice, may receive an annual HEAP credit. To find out if you qualify, fill out the form below to schedule an appointment. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill (provided funding is available).

Wood and Propane Purchase Assistance

Clients may apply for Wood or Propane by contacting us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

Mail in Application Process 

Clients who require accommodations due to disabilities or remote area access limitations, may request a mailed application packet.  Please complete the form below and state your circumstances in the "additional comments" area.  Mailed applications require HEAP Management review and approval.

For more information, contact us:

EEES HEAP (909) 723-1500, Fax (909) 723-1609
Monday- Friday 8:00 a.m. to 5:00 p.m


Mail All Documentation to:

696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607