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Utility Assistance

About

The Energy, Education, and Environmental Services Department offers Utility Assistance. The Home Energy Assistance Program (HEAP) is provided as a credit on your utility bill for services such as gas, electric, wood, or propane. If your utilities are sub-metered or included in your rent, you will receive a check for the eligible amount. Credits are paid directly to utility companies, wood, or propane vendors.

​Appointments

The next appointment period opens on Friday, October 10, 2025. You may call back then to schedule an appointment.

Utility Assistance appointments can only be scheduled by phone. To Schedule an appointment call (909) 723-1500, press option 2 to be connected to the Energy Education & Environmental Services department, and press option 2 again for utility assistance. ​​​​

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Important Information

We receive a very high call volume on appointment days. While our team is committed to helping as many households as possible, phone lines may be busy and calls may occasionally drop when the system is overwhelmed. We kindly ask for your patience and understanding as our staff works diligently to serve everyone in need. If you request a call back, you will receive a call from our automated system to connect you with a team member. Please note, if you miss this call, no additional attempts will be made and you will need to call again to restart the process.

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While we are committed to assisting as many households as possible, we strongly encourage all clients to:

  • Contact your utility provider to make payment arrangements.

  • Seek additional support through other community agencies or resources.

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Lobby and Call Center Hours

  • Lobby Hours: Monday–Friday, 8:00 AM to 5:00 PM

  • Call Center Lunch Closure: 12:00 PM to 1:00 PM daily

  • Phone System: Calls remain in queue for up to 60 minutes before disconnecting. If disconnected, you will need to call back.

​Required Documents for Scheduling an Appointment

Please have the following ready:

  • Your most recent Gas or Propane AND Electric bills (all pages)

  • Rental agreement or mortgage statement

  • Proof of all household income for the past 30 days or CalFresh verification (if applicable)

  • A valid California photo ID

  • A signed consent form from the utility account holder

Priority System and Eligibility Requirements

Due to limited funding and the size of our service area, CAPSBC uses a Priority Points System to assist those with the highest vulnerability. Points are awarded based on factors such as:

  • Household size

  • Income

  • Energy burden

  • Other documented needs

Wood, Propane and Oil Assistance Program

  • Clients may apply for Wood or Propane by contacting us at (909) 723-1500. Please note, it takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

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