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Heap Outreach Worker

Division: Energy, Education & Environmental Service


Benefits: Yes


FLSA Status: Non-Exempt


Starting Salary: $16.75 hourly

Type: At-Will, Full Time

Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.



Under general supervision, the incumbent performs full-time outreach and marketing of CAPSBC weatherization services.  Outreach services include door-to-door canvassing, client eligibility certification; program marketing and referral; preparation and maintenance of client forms/files; energy conservation education; and residential evaluations. This position is characterized by its requirement for independence of action, meet or exceed quotas specified in the compensation plan, confidentiality, and travel throughout San Bernardino County to client households in targeted areas.



  1. Completes intake documents and evaluates the client’s eligibility to receive program services consistent with established guidelines.
    2. Prepares and maintains client related forms, files, records, and correspondence in an accurate and timely manner.
    3. Handles client problems and concerns of a diverse nature.
    4. Travels to assigned locations throughout San Bernardino County to assist clients outside the local area.
    5. Performs mathematical computations of average difficulty and clerical work to include data input, typing, and filing duties.
    6. Conducts public presentations to promote interest in available Energy Conservation Program services.
    7. Coordinates and participates in energy education workshops.
    8. Attends training, seminars, and conferences as required.
    9. Prepares reports and correspondence as assigned.
    10. Provides vacation and back up support as needed.
    11. Performs other related duties and works overtime as required.



1. Outreach techniques.

2. Effective customer service techniques.
3. Principles of time management.

4. Effective communication and public relations techniques.
5. Information and referral techniques.

6. Standard office procedures and standard office equipment.


Type 40 wpm, Understand and follow oral and written direction, maintain strict confidentiality; maintain accurate client records; create reports relative to work volume, client contact, benchmarks, status of client files, perform job duties independently; gather, analyze and evaluate data; comply with contractual and safety requirements; interpret and apply program policies and procedures; work in a fast paced environment with strict deadlines; read, write, and speak English at a level appropriate for the position; accurately perform mathematical computations of average difficulty; accurately use a tape measure for a variety of measuring requirements; effectively communicate and interact with personnel at all organizational levels; work with established guidelines and standards to ensure compliance and accountability; travel throughout San Bernardino County Region, which includes (High Desert, Low Desert, West End, Central, and Mountain Areas) to perform work duties, which may require overnight stay (s); accurately enter and process client eligibility information into computer system and or designated electronic/software systems; use scanner, printer and copier  communicate and deal diplomatically and tactfully with persons from varied social, economic and cultural backgrounds over the telephone and in person; proficiently operate standard office equipment, including computer hardware and software applications. (i.e., Microsoft Office, Word, Excel, Windows, and Database Programs).


  1. Applicant must have an education equivalent to graduation from high school.

  2. Six (6) months of paid or volunteer work experience performing intake processes, community outreach, outside sales, outreach, eligibility, and public relations duties.


  1. Previous experience in working with eligibility/intake procedures.


 Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as,
reaching above and below shoulder level. Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in a temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option. 

4.  Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment, and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.​

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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