POSITION SUMMARY

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Under the direction of the Program Coordinator, the Program Assistant represents the diaper bank program to a network of 200 nonprofit organization partners, the general public, volunteers, donors, and internal staff. The Program Assistant assists the Program Coordinator in ensuring program quality and compliance is maintained by the diaper bank’s network of partner agencies, which includes providing an effective monitoring and evaluation system, ensuring agency partners are in compliance with required program regulations and policies, identifying and developing networking sites, and serve as a liaison between the program and the public. Assigned work requires the use of initiative and judgment in selecting appropriate work methods and ability to handle routine to non-routine questions. This position requires extensive and frequent travel throughout San Bernardino County and will interact with individuals from diverse socioeconomic backgrounds. The ideal candidate will be passionate about our mission, driven, persuasive, customer service focused.   

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

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1. Serves as the secondary contact for partner agency organizations and is responsible for development and ongoing implementation of all Agency Relations activities.  

2. Conducts program compliance monitoring with partner agencies to ensure partner agencies comply with program requirements. 

3. Conducts program trainings and orientations with partner agencies in one-on-one and group settings. 

4. Assists technical training and on-site implementation of electronic client intake system. 

5. Continually monitor partner agencies for growth or decline and suggests appropriate changes to help develop and support partners. 

6. Develops effective collaboration among partner agencies. 

7. Works cooperatively with the warehouse team to ensure good customer service and prompt response to requests or complaints. 

8. Conducts orientations for new distribution site volunteer coordinators and volunteers. 

9. Prepares correspondence and schedules as required; compiles and calculates data to create program reports. 

10. Plans and conducts diaper and fund drives with public, private, and non-profit agencies. 

11. Assists Program Coordinator in the development and preparation of proposals, budgets, and program planning as needed. 

12. Plan and execute activities to benefit and serve partner agencies and the low-income community. 

13. Attends meetings, conferences, seminars, and travels throughout San Bernardino County as required.  

14. Conducting monthly inventory, taking orders. 

15. Coordinating monthly reporting of diaper inventory. 

16. Drive a forklift and pallet jack. 

17. Performs other duties as assigned. 

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KNOWLEDGE OF

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Principles of grantsmanship; principles of time management; outreach techniques and principles; effective customer service techniques; monitoring and evaluation techniques; effective communication and public relations techniques; standard office procedures and standard office equipment operation; principles and techniques of statistical analysis and presentation of  data; business English usage, grammar, spelling, vocabulary and punctuation; problems and needs of poor, disadvantaged, disabled, homeless and elderly persons and families. 

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ABILITY TO

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​Maintain strict confidentiality; analyze and interpret contract language; speak effectively before groups of people; effectively prioritize work responsibilities and meet strict deadlines; plan, develop and direct multiple projects; review and evaluate program effectiveness; understand and follow oral and written direction; communicate effectively in written and verbal form; interpret and apply program policies and procedures; work independently in obtaining specified objective (s); perform mathematical computations of average difficulty; effectively communicate and interact with personnel at all organizational levels; operate Agency/personal vehicle for official business purposes in a safe manner; prepare, analyze and interpret comprehensive reports, statements and written material; plan, coordinate and initiate actions necessary to implement recommendations or decisions; proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Office, Salesforce, Adobe Reader, and Internet Explorer); operate a forklift and pallet jack.  

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MINIMUM EDUCATION AND EXPERIENCE

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1. High School Diploma required; Associate degree preferred. 

2. One (1) year of para-professional, technical, or administrative experience working in a Social Service program or nonprofit organization. 

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PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

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Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 30 pounds. Requires working indoors in temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes. Requires working outdoors in varied environmental conditions and temperatures. 

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BENEFITS

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1. Medical –Subject to required employee monthly contribution with generous employer contribution. 

2. Dental- HMO plan option 100% employer paid for employees. PPO plan option is subject to required employee monthly contribution. 

3. Vision – Plan option is subject to required employee co-pays. 

4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage. 

5. Voluntary supplemental life insurance coverage. 

6. Fourteen (14) Paid Holidays. 

7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows: 
   1-5 years (3.08 hours per pay period = 10 days) 
   6-14 years (4.62 hours per pay period = 15 days) 
   15-over (6.15 hours per pay period = 20 days) 

8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees. 

9. 403b retirement program for which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements. Employees may voluntarily contribute up to the specified Internal Revenue Service Requirements. 

10. Social Security paid by employee is matched by CAPSBC, as well as Medicare. 

11. Merit advancements. 

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LICENSE AND PERSONAL VEHICLE

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Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.

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SPECIAL REQUIREMENTS​

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Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.

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SELECTION PROCESS​

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Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (s) (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background check (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.

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APPLICATION

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Submit a completed CAPSBC Application to the Operations/Human Resources Division. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

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Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607