Diaper Bank Program Coordinator I

Division: Food Bank


Benefits: Yes


FLSA Status: Non-Exempt


Salary: $20.88 Hourly Rate


Type: At-Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under the direction of the Program Manager, the Diaper Bank Program Coordinator will provide support to all aspects of the CAPSBC Diaper Bank program. The position will lead the overall administration and oversight of the Diaper Bank program. The Program Coordinator I takes the lead role developing the program, implementing, and ensuring program quality and success. The position represents the program to a network community-based organizations, the general public, volunteers, donors, and internal staff. The Program Coordinator I will implement and maintain a diaper distribution network, while ensuring program partner agencies maintain program compliance through an effective monitoring and evaluation system. Assigned work requires the use of initiative and judgment in selecting appropriate work methods and ability to handle routine to non-routine questions. The ideal candidate will be passionate about our mission, driven, persuasive, customer service focused, and eager to low-income households throughout San Bernardino County. 


  1. Develops and maintains partnerships with community-based organizations and other human service providers’ partnerships and assists in the development of resources for meeting the needs of target population.

  2. Serve as agency relations coordinator and is the primary contact for Diaper Bank partner agency organizations.

  3. Conducts program compliance monitoring with partner agencies to ensure partner agencies comply with program requirements.

  4. Track and maintain diaper inventory. Coordinate inventory purchase with Procurement Coordinator as needed.

  5. Develop program materials and procedures.

  6. Generate monthly, quarterly, and annual program service reports. Compile and calculate data to create program reports.

  7. Conducts program trainings, orientations in one-on-one and group settings for program partner organizations.

  8. Continually monitor partner agencies for growth or decline, and makes appropriate changes to help develop and support partners

  9. Reviews and qualifies new program applications and perform timely on-site evaluation visits.

  10. Works cooperatively with the warehouse team to fulfill inventory orders.

  11. Ensure good customer service and prompt response to requests or complaints.

  12. Prepares correspondence and program service schedules.

  13. May prepare grant applications and proposals to seek funding and in-kind donations.

  14. Coordinates diaper drives with public, private, and non-profit agencies.

  15. Assists Program Manager in the development and preparation of proposals, budgets, and program planning as needed.

  16. Takes the lead on special projects, initiatives, and grant activities.

  17. Attends meetings, conferences, seminars virtually or in-person throughout San Bernardino County.

  18. Oversee volunteer coordination related to Diaper Bank program activities.

19. Performs other duties as assigned


  1. Principles of time management

  2. Ability to effectively engage with program stakeholders, volunteers, and low-income clients

  3. Effective customer service techniques

  4. Program monitoring and evaluations techniques

  5. Effective communication, public relations techniques, and networking practices

  6. Standard office procedures and standard office equipment operation

  7. Business English usage, grammar, spelling, vocabulary and punctuation

  8. Challenges and needs of poor, disadvantaged, disabled, homeless and elderly persons and families


  1. Model and articulate CAPSBC’s commitment to diversity, excellence, and professionalism in all facets of the work.

  2. Establish and maintain professional boundaries while working with clients, volunteers, and donors.

  3. Demonstrate a positive attitude, self-motivation, organization, and resourcefulness

  4. Maintain strict confidentiality.

  5. Analyze and interpret contract language.

  6. Review and evaluate program effectiveness and compliance.

  7. Understand and follow oral and written direction.

  8. Communicate effectively before groups of people in written and verbal form.

  9. Interpret and apply program policies and procedures.

  10. Work in a fast-paced environment with strict deadlines.

  11. Work independently to complete specified objectives.

  12. Perform mathematical computations of average difficulty.

  13. Operate agency/personal vehicle for official business purposes in a safe manner.

  14. Prepare, analyze and interpret comprehensive reports, statements, and written material.

  15. Plan and initiate actions necessary to implement recommendations or decisions.

  16. Communicate diplomatically and tactfully with persons from varied social, economic and cultural backgrounds.

  17. Proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Adobe Reader, Internet Explorer, and CRM data systems).

  18. Work overtime, occasional weekends, and/or evenings as needed.


  1. Associate’s degree or equivalent required; Bachelor’s degree preferred.

  2. Two (2) years of para-professional, technical, or administrative experience working in a Social Service program or nonprofit organization.

  3. At least one year of related experience supervising/working in a nonprofit or social service organization related to program management is preferred.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 30 pounds. Requires working indoors in temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes. Requires working outdoors in varied environmental conditions and temperatures.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.
4.  Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  •  1-5 years (3.08 hours per pay period = 10 days)

  •  6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (s) (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background check (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application to the Operations/Human Resources Division. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607