Quality Control Technician II
Quality Control Technician II
Division: Energy, Education & Environmental Service
FLSA Status: Non-Exempt
Salary: $20.24 hourly
Type: At-Will, Full Time
Work Schedule: Monday-Friday 7:00 a.m. to 4:00 p.m.
Under the general supervision of the Responsible Managing Employee II, the incumbent will perform difficult pre-assessment and quality control weatherization inspection responsibilities. Pre-assessments and inspections are based on appropriate State and local guidelines/regulations, Weatherization Installation Standards and contractual requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Prepares and maintains client related forms, files, and records.
2. Performs pre-assessments and/or inspections of homes for all feasible weatherization appliance measures. Identifies and determines health and safety protocol and prepares written work orders for Weatherization Crew Technician.
3. Conducts onsite pre-assessments and/or inspections of weatherized homes to determine and ensure the quality of work performed is consistent with Federal, State, City, Public Utility regulations, Weatherization Installation Standards, Policy and Procedures, and contractual requirements.
4. Investigates and resolves client complaints in a timely manner.
5. Performs necessary follow-up corrective action to ensure contractual compliance.
6. Prepares difficult reports and correspondence independently and within established deadlines.
7. Follows scheduled work activities to ensure the quality of work performed is consistent with Federal, State, City, Public Utility regulations, Weatherization Installation Standards, Policy and Procedures, and contractual requirements.
8. Conducts onsite quality control inspections with Weatherization Crew Technicians to include but not limited to: Insulating attics, weather-stripping, repairing, and replacing doors and windows, installing water heather blankets and storm windows.
9. Performs other minor repairs incidental to home weatherization inspections.
1. Effective customer service techniques.
2. Monitoring and evaluation techniques.
3. Principles and techniques of inventory control.
4. Federal, State, City, Public Utility regulations, Weatherization Installation Standards, Policy and Procedures, contractual requirements.
5. State and local regulations and energy standards for residences.
6. Techniques of weatherization (specifications, standards, safety elements, etc.)
7. Multiple installation applications of measures types, location of A/C units, furnaces, hot water heaters, evaporative coolers, mobile home doors, conventional home doors, thresholds, door shoes, etc.
Work independently; prepare and maintain verbal and written reports; accurately perform (hands-on) weatherization/energy conservation duties; work in a fast-paced environment with strict deadlines; ensure contractual compliance reads, interpret and comprehend standards of weatherization program based on Federal, State, City, Public Utility regulations, Weatherization Installation Standards, Policy, and Procedures; perform functions requiring physical strength; communicate effectively both orally and in writing; prepare and maintain necessary client records, files and forms; read, write, and speak English at a level appropriate to the position; operate Agency/personal vehicle for official business purposes in a safe manner; proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel, MS Outlook, and Web Browsers).
MINIMUM EDUCATION AND EXPERIENCE
1. High school graduation or equivalent.
2. Twelve (12) months paid experience as a weatherization inspector or in performing weatherization, construction, or housing rehabilitation duties.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Position requires constant standing, walking, twisting, and bending; operation of hand/foot controls or repetitive hand/foot movement; work on rough, uneven, rocky or slippery surfaces; use of specialized protective equipment, clothing or respirator; work around equipment and machinery; expose to noise, dust, gas or toxic materials; work at heights and confined spaces for up to 3-6 hours. Exposure to extremes temperature, humidity, and wetness. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift objects weighing up to 80 pounds.
1. Medical –Subject to required employee monthly contribution.
2. Dental- 100% employer paid for employees.
3. Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.
4. Employer-paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5. Voluntary supplemental life insurance coverage.
6. Fourteen (14) Paid Holidays.
7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:
1-5 years (3.08 hours per pay period = 10 days)
6-14 years (4.62 hours per pay period = 15 days)
15-over (6.15 hours per pay period = 20 days)
8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by the employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.
LICENSE AND PERSONAL VEHICLE
Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.
Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.
Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.
Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.