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Community Resource Specialist

Division: Energy, Education & Environmental Service


Benefits: Yes


FLSA Status: Non-Exempt


Salary: $15.82 hourly

Type: At-Will, Full Time

Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.

Worksite: 12353 Mariposa Road Unit C2/C3, Victorville, CA 92395



Under the supervision of the Energy, Education and Environment Services (EEES) Program Coordinator II, the Community Resource Specialist (CRS) performs client intake and eligibility certification for Energy Education and Environmental Services under the Weatherization & Utility Assistance programs; preparation and maintenance of client forms/files; energy conservation education; performs ongoing case management services to low-income and homeless families, including needs assessment, counseling, assist families in identifying affordable permanent housing, food assistance; assist with transportation services; act as liaison with other agencies to identify additional resource opportunities.



  1. Performs outreach and intake functions and certifies client eligibility for the Utility Company Contracts, Low-Income Home Energy Assistance Program (LIHEAP), Department of Energy and other contracts assigned to the EEES division

  2. Assists clients in completing various required forms; maintain accurate and legible client related forms, files, and records; provides energy conservation education workshops and in-home education and referral services to clients.

  3. Coordinates, plans, collaborate and attends community events geared towards outreach and providing energy education to the communities we serve.

  4. Matches community resources to identify family needs specific to keeping homeless children in school.

  5. Develops and maintains accurate client files and documentation of services, referrals, and counseling provided.

  6. Conducts public presentations to promote interest in available Energy Conservation Program services.

  7. Coordinates and participates in energy education workshops.

  8. Accessed the basic need of homeless individuals and families and provides ongoing case management for up to one year.

  9. Prepares clear, concise, and accurate client/program financial and statistical reports, documents, or correspondence (to include collecting demographic data).

  10. Facilitates the provision of client services through scheduling appointments, serving as a liaison for other services; delivers and provides transportation services as required.

  11. Assists children/families in recognizing dysfunctional behaviors; implement corrective actions through counseling; coordinates available resources and develops a viable service plan.

  12. Handles client problems and concerns of a diverse nature.

  13. Attends meetings, conferences, seminars/ webinars; performs other duties and works overtime as directed.



Customer service techniques; principles of time management; information and referral techniques; principles and practices of case management; principles and techniques of crisis intervention and counseling; business English usage, grammar, spelling, vocabulary, and punctuation.


Maintain strict confidentiality; comply with program goals/objectives; understand and follow oral and written direction; communicate effectively in written and verbal form; work in fast pace environment with strict deadlines; work independently in obtaining specified objective (s); perform mathematical computations of average difficulty; Type 40 wpm, operate a 10-key calculator by touch; maintain accurate client records; create reports relative to work volume, client contact, benchmarks, status of client files; perform job duties independently; conduct training presentation/meetings to community-based organizations and related education components as required; prepare concise, accurate, and clear client financial, demographic, statistical reports and other related program correspondence; gather, analyze and evaluate data; comply with contractual and safety requirements; accurately enter and process client eligibility information into computer system and or designated electronic/software systems;  Proficiently operate standard office equipment, including scanner, printer, copier, computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel, MS PowerPoint, MS Outlook, Adobe Reader, and Database programs); stay overnight on out-of-town assignments and work on weekends and overtime when requested in advance; operate Agency/personal vehicle for official business purposes in a safe manner.


  1. Equivalency to high school graduation.

  2. Two (2) years of para-professional, technical, or administrative experience performing case management responsibilities with Social Service program(s).


  1. Bilingual English/Spanish.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 25 pounds. Requires working indoors temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option. 

4.  Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment, and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.​

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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