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Quality Control Technician II

Senior Human Resource Analyst

Division: Human Resources


Benefits: Yes


FLSA Status: Exempt


Salary: $2,522.67 Bi-Weekly Salary

Type: At-Will, Full Time

Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under the general direction of the Chief Executive Officer, the Senior Human Resources Analyst, will collect, compile and analyze HR data, metrics and statistics and apply this data to make recommendations related to all Human Resources matters on behalf of CAPSBC. The incumbent will be responsible for overseeing all employee and labor relations, assist with benefits and payroll administration, performance management, understanding of personnel policies and procedures, recruitment and employee training and development initiatives. 


  1. Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors’ practices, and other sources

  2. Work in a collaborative manner with Senior Management and CEO on all HR matters that revolve around the lifecycle of employee and employment matters

  3. Provide support to Senior Management to develop and implement performance management strategies and employee relations solutions related to employee performance, engagement, morale and retention

  4.  Assist in the design and implementation of both manager and employee training and development activities

  5. Provides best practices guidance and direction in all aspects of recruitment, staffing and retention

  6. Selects, supervises, trains, motivates and evaluates the work of subordinate staff and recommends appropriate disciplinary action as required

  7. Facilitates implementation of new training, development, recruiting and other related initiatives

  8. Ensures compliance with all state, federal and local employment laws where applicable

  9. Participates in administrative staff meetings and attends other meetings, seminars where applicable

  10. Seek legal counsel and CEO counsel for employee or labor relations matters when applicable

  11. Understand and explain personnel policies and procedures

  12. Prepare reports and correspondence as required

  13. General duties as assigned 


Principles of human resources management; safety practices and procedures; public relations techniques; report preparation. 


  1. Communicate effectively both written and verbally  

  2. Strong analytical and problem-solving skills

  3. Thorough understanding of local, state and federal laws involving employment, HR, and HR policies

  4. Maintain strict confidentiality of sensitive information at all times 

  5. Prepare reports and correspondence

  6. Develop and maintain effective working relationships with management staff, employees and general public 


Operate standard office equipment; proficiently operate personal computer, hardware and software applications to include Microsoft Office - Word, Excel, Outlook, PowerPoint, email and effectively use the Internet to conduct research.


  1.  Associates degree in a related field

  2. Minimum four (4) years of recent experience in Human Resources in a progressive role


Must be able to sit at a desk, often for most of the day.  Must be able to do phone or computer work for blocks of time.  Must be able to communicate verbally.  Must be able to lift and move paperwork and files up to 20 pounds.  While performing the duties of this job, the employee is regularly required to speak and hear clearly, and to use hands to handle objects/operate keyboard.  Must be able to make presentations and appeals throughout the community in locations of unknown accessibility.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option. 

4.  Employer-paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by the employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.



Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.​

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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