Program Coordinator I

Division: Family Development Department

Benefits: Yes

FLSA Status: Non-Exempt

Salary: $19.77 Hourly Rate

Type: At Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


The Asset Development Component of CAPSBC assists low-to-moderate income families and individuals acquire financial literacy skills and provides them with the opportunity to acquire assets to sustain self-sufficiency. Under the general supervision of the Family Development Manager II, the incumbent assumes the day-to-day operations of the Individual Development Account (IDA) and Volunteer Income Tax Assistance (VITA) program components; develops and maintains an effective monitoring and evaluation system; assures programmatic activities are in compliance with contract requirements; identifies and develops networking sites; and serves as a liaison between the program and the public. This position is characterized by the high degree of confidentiality and substantial level of independent action.


  1. Develops and maintains community and other human service providers’ linkages and assists in the development of resources for meeting the needs of target groups.

  2. Develops and implements program evaluation plans, monitors program activities to ensure program objectives are met.

  3. Prepares / compiles comprehensive programmatic goal reports and correspondence.

  4. Provides program information to clients, public and private groups and CAPSBC staff in oral and written presentations.

  5. Reviews, identifies and distributes information and materials pertinent to the IDA and VITA programs.

  6. Assists Program Manager in the development and preparation of proposals, budgets, and program planning.

  7. Reviews all submitted documents for errors and omissions.

  8. Assists in the development and management of resources for implementation and operation of the IDA and VITA programs, to include: researching, interpreting and preparing information for grant applications and other funding sources as needed.

  9. Determines cost estimates and budgets, manages activities to ensure compliance with funding requirements, regulations and policies.

  10. Maintains IDA client files and monitors individual progress towards goals.

  11. Works with various entities to set up monthly workshop schedules for clients in the areas of financial literacy, home ownership, education, and small business enterprises.

  12. Captures IDA “success stories” for the purpose of marketing the program to potential funders.

  13. Communicates with funding source representatives and participates on monitoring visits.

  14. Performs outreach activities to identify and recruit volunteers to participate in VITA.

  15. Serves a Site Coordinator for the annual VITA project for CAPSBC.

  16. Interacts with American Association of Retired Persons (AARP) tax Aid and other VITA agencies.

  17. Prepares complex, reports and correspondence.

  18. Attends conferences, workshops, training sessions to stay abreast of latest trends and technology as directed; performs other duties and works overtime as directed.


  1. Principles of grant writing.

  2. Budget preparation and control procedures.

  3. Effective communication and public relations techniques.

  4. Principles and practices of program development, management, coordination and review.

  5. Principles, practices, and procedures of fiscal, statistical, administrative research and report preparation.

  6. Principles of Internal Revenue Services (IRS) tax programs, credits and forms.


Maintain strict confidentiality; analyze and interpret contract language; plan, develop, and direct multiple projects; establish and maintain community relationships; speak effectively before small and large group of people; plan and organize work to meet schedules and changing deadlines; read, write, and speak English at a level appropriate for the position; independently compose and prepare correspondence and memoranda; complete client related forms, files, and documents in a timely manner; prepare a variety of clear and concise administrative and financial reports; coordinate and participate in the management of assigned program components; effectively communicate and interact with personnel at all organizational levels; operate Agency/personal vehicle for official business purposes in a safe manner; understand, interpret, and apply administrative and office policies and procedures; assess community needs to develop appropriate service partnership(s) for assigned programs; stay overnight on out-of-town assignments and work on weekends and overtime when requested in advance; work in a fast paced environment with strict deadlines and a high degree of public contact by phone or in person; perform a full range of complex and responsible program and technical support as well as difficult administrative duties involving the use of independent judgment and personal initiative; analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of program goals; communicate and deal diplomatically and tactfully with persons from varied social, economic and cultural backgrounds over the telephone and in person; proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel,  MS PowerPoint, MS Outlook, Adobe Reader).


  1. Thirty (30) semester forty five (45) quarter units of completed College coursework in behavioral science; public/business administration, social science, education or a closely related field, half of which must have been upper division. A list of course work or college transcript must be submitted with the application.

  2. Three (3) years of responsible administrative experience in coordinating and/or developing a social service program or program component providing comprehensive social services to low-income individuals and families, PREFERABLY with a background in tax preparation and/or finances.


  1. Must be able to obtain a certification in basic and advanced tax preparation courses through the IRS each tax season.

NOTE: Failure to pass this test will result in involuntary termination of the incumbent’s employment (All training costs, lodging, per diem, etc. are paid by employer, as well as training stipend).


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level.Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in temperature controlled environment with some exposure to copies and printer chemicals and/or fumes.


  1. Medical –Subject to required employee monthly contribution.

  2. Dental- HMO plan option 100% employer paid for employees. PPO plan option is subject to required employee monthly contribution.

  3. Vision – Plan option is subject to required employee co-pays.

  4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.

  5. Voluntary supplemental life insurance coverage.

  6. Fourteen (14) Paid Holidays.

  7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

    • 1-5 years (3.08 hours per pay period = 10 days)

    • 6-14 years (4.62 hours per pay period = 15 days)

    • 15-over (6.15 hours per pay period = 20 days)

  8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.

  9. 403b retirement program for which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements. Employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.

  10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.

  11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination.  The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program. 


Submit a completed CAPSBC Application to the Operations/Human Resources Division. Hand written applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application on line. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

Office Hours

Mon.-Fri. 8:00 am - 5:00 pm