Quality Control Technician II

Human Resource Clerk II

Division: Human Resources


Benefits: Yes


FLSA Status: Non-Exempt


Salary: $15.52 Hourly

Type: At-Will, Full Time

Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under the direction of the Human Resources Management, the HR Clerk II performs a wide variety of general Human Resources and administrative duties with minimal instruction or assistance. This position is characterized by a high degree of confidentiality and independent action is required in the performance of day-to-day duties. The incumbent must possess strong computer skills, excellent communication and organizational skills.


  1. Assist with the day to day operations of the HR functions and duties

  2. Provide clerical and administrative support to HR Management

  3. Effectively communicate Agency Personnel policies and procedures both written and verbally

  4. Compile a variety of personnel reports including employee evaluations and employee disciplinary actions

  5. Process, verify and maintain personnel files

  6. Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)

  7. Coordinate communication with candidates and schedule interviews

  8. Assist public and employee inquiries in person, by phone or email

  9. Receive the public and answer calls determining how incoming calls should be routed

  10. Answer routine questions, receive complaints, and explain routine procedures, processes or departmental activities

  11. Assist the public in completing forms and finding information

  12. Prepare routine reports by extracting and/or tabulating information from variety of sources, such as files, correspondence, logs and other source documents

  13. Coordinate HR projects (meetings, training, surveys, etc.)

  14. Compose routine correspondence following general instructions or outlines

  15. Recommend new procedures, design, revise or install a filing system

  16. May take dictation for routine letters, memos, or telephone messages

  17. Attend and record minutes of various meetings

  18. Operate a variety of office equipment, including photocopiers, fax machines, collators, shredders, computer equipment and various software

  19. May perform standard equipment maintenance checks

  20. May drive a CAPSBC/personal vehicle for official business purposes

  21. May be required to work overtime

  22. Other duties as assigned by management


  1. Basic office procedures and ability to operate standard office equipment

  2. Business English usage, grammar, spelling, vocabulary and punctuation

  3. Principles of time management and customer service techniques

  4. Personal computer hardware and software applications

  5. Effective communication and public, employee relations techniques

  6. Basic math skills


  1. Type 45 words per minute

  2. Follow oral and written instructions

  3. Perform duties independently and under own initiative 

  4. Learn and apply HR program policies and rules

  5. Multitask and prioritize day-to-day

  6. Work in a fast-paced environment within short deadlines

  7. Maintain strict confidentiality 

  8. Perform mathematical computations of average difficulty

  9. Communicate diplomatically with persons from varied social, economic and cultural backgrounds

  10. Operate standard office equipment, including various computer hardware and software applications proficiently (i.e., Office 365, Microsoft Word, Excel, Windows, Outlook Exchange, E-mail)


  1. Equivalent to graduation from high school.

  2. Two (2) years of recent paid responsible office clerical experience, preferably within a Social Service Agency and demonstrated fulfillment of the knowledge and ability sections.


Must be able to sit at a desk, often for most of the day.Must be able to do phone or computer work for blocks of time.Must be able to communicate verbally.Must be able to lift and move paperwork and files up to 20 pounds.While performing the duties of this job, the employee is regularly required to speak and hear clearly, and to use hands to handle objects/operate keyboard.Must be able to make presentations and appeals throughout the community in locations of unknown accessibility.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option. 

4.  Employer-paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by the employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.​

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607