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Program Manager II

Division: Food Bank


Benefits: Yes


FLSA Status: Exempt


Starting Salary: $2,918.20 Biweekly Salary Rate


Type: At-Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under general direction, the Program Manager II represents the food bank program to a large network of nonprofit organization partners, the general public, volunteers, donors, and internal staff. The Program Manager II takes the lead role to ensure program quality and compliance is maintained by the food bank’s network of partner agencies, which includes providing an effective monitoring and evaluation system, ensuring agency partners are in compliance with required program regulations and policies, identifying and developing networking sites, and serve as a liaison between the program and the public. The incumbent may prepare or assist with grant applications and special projects and assist with the agency’s fund-raising activities. Assigned work requires the use of initiative and judgment in selecting appropriate work methods and ability to handle routine to non-routine questions. This position requires extensive and frequent travel throughout San Bernardino County and will interact with individuals from diverse socioeconomic backgrounds. The ideal candidate will be passionate about our mission, driven, persuasive, customer service focused, and ready to increase food security throughout San Bernardino County.


  1. Responsible for the overall direction of the Food Bank Program.1.    

  2. Manages and directs all Food Bank office and warehouse staff, fostering a safe work environment.

  3. Establishes oneself as a respected source on issues related to hunger and food insecurity.

  4. Establish relationships with local, state and federal elected officials, promoting public policies that reduce hunger.

  5. Conducts program compliance monitoring with partner agencies to ensure partner agencies comply with program requirements.

  6. Conducts program trainings and orientations with partner agencies in one-on-one and group settings.

  7. Provides technical assistance and trainings for developing pantries, feeding programs, and new service initiatives in the areas of food safety, food storage, civil rights provisions, and record keeping procedures.

  8. Provides technical training and on-site implementation of electronic client intake system.

  9. Continually monitor partner agencies for growth or decline, and makes appropriate changes to help develop and support partners

  10. Develops effective collaboration among partner agencies and positive donor relations.

  11. Create and update an annual food security program plan.

  12. Reviews and qualifies new program applications as needed.

  13. Works cooperatively and coordinates with the warehouse team to ensure good customer service and prompt response to requests or complaints.

  14. Develops partnerships to assist with food drives and donor solicitations.

  15. Conducts orientations for new distribution site volunteer coordinators and volunteers.

  16. Prepares correspondence and schedules as required; compiles and calculates data to create program reports.

  17. Prepares grant applications and proposals to seek fund and food donations.

  18. Plans and conducts food and fund drives with public, private and non-profit agencies.

  19. Develops and prepares proposals, budgets, reports and program planning as needed.

  20. Directs grant project activities and ensures grant objectives are successful.

  21. Plan and execute activities to benefit and serve partner agencies and the low-income community.

  22. Cultivates partnership with food manufacturers, food distributers, super markets, and/or farmers to increase food resources.

  23. Makes presentations and prepares reports for the CEO, board, partners, and community as needed.

  24. Attends meetings, conferences, seminars and travels throughout San Bernardino County as needed. 

  25. Performs other duties as assigned.


Principles of grantsmanship; principles of time management; outreach techniques and principles; effective customer service techniques; monitoring and evaluation techniques; effective communication and public relations techniques; standard office procedures and standard office equipment operation; principles and techniques of statistical analysis and presentation of  data; business English usage, grammar, spelling, vocabulary and punctuation; problems and needs of low-income, disadvantaged, disabled, homeless and elderly persons and families.


Maintain strict confidentiality; analyze and interpret contract language; speak effectively before groups of people; effectively prioritize work responsibilities and meet strict deadlines; plan, develop and direct multiple projects; review and evaluate program effectiveness; understand and follow oral and written direction; communicate effectively in written and verbal form; interpret and apply program policies and procedures; work independently in obtaining specified objective (s); perform mathematical computations of average difficulty; effectively communicate and interact with personnel at all organizational levels; operate Agency/personal vehicle for official business purposes in a safe manner; prepare, analyze and interpret comprehensive reports, statements and written material; plan, coordinate and initiate actions necessary to implement recommendations or decisions; compute rate, ratio and precent to draw and interpret bar graphs; proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Office, Salesforce, Adobe Reader, and Internet Explorer).


  1. Bachelor’s degree required in behavioral science; public/business administration, social science, education or a closely related field.

  2. Three (3) years of para-professional, technical, or administrative experience working in a Social Service program or nonprofit organization.

  3. At least one year of related experience supervising/working in a nonprofit organization related to program management is preferred.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift objects weighing up to 25 pounds. Requires working indoors in temperature-controlled environment with occasional exposure to outside weather conditions. The noise level in the work environment is usually low to moderate.


  1. Medical – Subject to required employee monthly contribution. 

  2. Dental- 100% employer paid for employees.

  3. Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.

  4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.

  5. Voluntary supplemental life insurance coverage.

  6. Fourteen (14) Paid Holidays.

  7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:
    •    1-5 years (3.08 hours per pay period = 10 days)
    •    6-14 years (4.62 hours per pay period = 15 days)
    •    15-over (6.15 hours per pay period = 20 days)

  8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.

  9. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.

  10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.

  11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal 
automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination.  The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). As a condition of employment, the recommended applicant must be able to participate in the agency’s payroll direct deposit program or the offer of conditional employment will be withdrawn. In order to participate in the program, the recommended applicant must currently have/or be able to obtain (prior to hire date) a checking or saving account.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities.  Applicants can go to the CAPSBC website to complete an application online, print it, and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately.

Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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