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Clerk I

Division: Family Development Program


Benefits: Yes


FLSA Status: Non-Exempt


Salary: $15.00 Hourly Rate


Type: At-Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under general supervision, the Clerk I performs general receptionist and clerical duties, which follow established practices and procedures and are repetitive in nature. In addition, the incumbent provides technical support to the Call Center and operates a multi-line telephone system.


  1. Answers, screens and refers telephone calls; takes telephone messages, greet and directs visitors to appropriate personnel.

  2. Schedules appointments, provides routine program information, handles customer complaints, and refer as necessary.

  3. Maintains established manuals and files in accordance with prescribed filling systems procedures; prepares, updates, sorts, duplicates and files records and documents.

  4. Receives, date-stamps and distributes incoming mail and/or material; collates and assembles materials for, stuffs, sorts and prepares outgoing mail for pickup; assists in the preparation of large mailings.

  5. Types lists, cards, addresses, labels, forms or routine correspondence from handwritten or typed copy using standard typewriter or computer.

  6. Proofreads and corrects typed material for completeness and spelling, grammar and punctuation.

  7. Maintains simple records by transferring data and calculating totals and subtotals.

  8. Performs computational work of average difficulty and assists in preparing reports.

  9. Provides vacation and temporary relief as required; performs other duties and works overtime as directed.


  1. Basic math.

  2. Basic office procedures and standard office equipment.

  3. Business English usage, grammar, spelling, vocabulary and punctuation.


  1. Type 40 words per minute.

  2. Maintain strict confidentiality.

  3. Understand and follow oral and written direction.

  4. Interpret and apply division policies and procedures.

  5. Read write and speak English at a level appropriate to the position.

  6. Effectively communicate and interact with personnel at all organizational levels.

  7. Communicate and deal diplomatically and tactfully with persons from varied social, economic and cultural backgrounds over the telephone in person.

  8. Proficiently operate standards office equipment, including computer hardware and software applications. (i.e., Microsoft Office, Word, Excel, Windows, PowerPoint, Access, and Outlook)


1. Education equivalent to graduation from high school.

2. Six (6) months of recent paid office clerical experience, preferably within a Social Service Agency and demonstrated fulfillment of the knowledge and ability sections.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level.  Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in a temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes.  May also require working outdoors with the potential to be exposed to extreme temperatures, humidity, and wetness.


1. Medical –Subject to required employee monthly contribution. 
2. Dental- HMO plan option 100% employer paid for employees.  PPO plan is subject to required employee monthly contribution.
3. Vision – Plan option is subject to the required employee co-pays. 

4. Employer-paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5. Voluntary supplemental life insurance coverage.
6. Fourteen (14) Paid Holidays.
7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by the employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable, and have/maintain a good driving record throughout the course of employment. In addition, the applicant must have access to a dependable vehicle and maintain state-mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within the previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Applicants Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment, and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program.  In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not hand written. Hand written applications will not be accepted for employment opportunities.  Applicants can go to the CAPSBC website to complete an application on line, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532.
696 South Tippecanoe, San Bernardino, CA 92408-2607

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