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Family Development Specialist

Division: Family Development Specialist


Benefits: Yes


FLSA Status: Non-Exempt


Starting Salary: $19.36 Hourly Rate


Type: At-Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Community Action Partnership of San Bernardino County (CAPSBC) is a non-profit public benefit corporation and is one of the 1,100 Community Action Agencies nationwide dedicated to assisting low-income individuals and families become stable and self-sufficient. As the designated Community Action Agency for San Bernardino County, the largest county in the continental United States, CAPSBC is charged with serving over 800,000 low-income families and individuals, elderly and homeless residents of San Bernardino County each year. CAPSBC delivers services to 78 San Bernardino County cities and communities.

Mission: Community Action Partnership of San Bernardino County works with our communities by supporting, advocating for and empowering residents to achieve self-reliance and economic stability.

Vision: Community Action Partnership of San Bernardino County is the premier social services agency that eliminates the effects of poverty. 

Family Development Mission: Providing the tools and support needed to help people strengthen their families and their
communities. FDP assists clients to overcome barriers to self-sufficiency by identifying and providing resources in the areas of affordable housing, employment, educational opportunities and self-determination.


Under the supervision of the Program Manager II, the Family Development Specialist provides supportive services to low-income and homeless individuals including intake and assessment, resource identification, temporary and permanent housing assistance, emergency supportive services including providing food, hygiene products, transportation vouchers and maintains client files. This position is characterized by the high degree of confidentiality, independent action and on the delivery of non-judgmental assistance while performing day-to-day duties.  


  1. Matches community resources to identified family needs specific to keeping homeless children in school.  

  2. Develops and maintains accurate client files and documentation of services, referrals and counseling provided.  

  3. Accessed the basic need of homeless individuals and families and provides ongoing case management for up to one year. 

  4. Prepares clear, concise, and accurate client/program financial and statistical reports, documents, or correspondence (to include collecting demographic data).  

  5. Facilitates the provision of client services through scheduling appointments, serving as a liaison for other services; delivers and provides transportation services as required.  

  6. Assists children/families in recognizing available resources and develops viable service plan.  

  7. Conducts outreach activities to identify low-income and homeless individuals and families through soup kitchens, referrals from other agencies, CAPSBC Family Development Program, and other sources.  

  8. Assist in the ongoing oversight of an 8-unit transitional housing complex, to include budget management, rent collections, evictions, property management and building maintenance, and monthly tenant meetings,  

  9. Works closely with property Management Company i.e., repairs, postings, and unit inspections.  

  10. Attends meetings, conferences, seminars and travels throughout San Bernardino County as required; performs other duties and works overtime as directed.  


Customer service techniques; principles of time management; information and referral techniques; principles and practices of case management; principles and techniques of crisis intervention and counseling; business English usage, grammar, spelling, vocabulary, and punctuation.  


Maintain strict confidentiality; comply with program goals/objectives; understand and follow oral and written direction; communicate effectively in written and verbal form; interpret and apply program policies and procedures; work in fast pace environment with strict deadlines; work independently in obtaining specified objective (s); perform mathematical computations of average difficulty; effectively communicate and interact with personnel at all organizational levels; operate Agency/personal vehicle for official business purposes in a safe manner; work with established guidelines and standards to ensure compliance and accountability; conduct training presentation/meetings to community-based organizations and related education components as required; prepare concise, accurate, and clear client financial, demographic, statistical reports and other related program correspondence; Proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work (i.e., MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Adobe Reader, Web Browser and Case Management software). 


  1. Equivalency to high school graduation.  

  2. Two (2) years of para-professional, technical, or administrative experience performing case management responsibilities with a Social Service program (s).  



1. Bilingual English/Spanish.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in
a temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes. May also require working outdoors with the potential to be exposed to extreme temperatures, humidity, and wetness.



  1. Medical –Subject to required employee monthly contribution.   

  2. Dental- HMO plan option 100% employer paid for employees. PPO plan option is subject to required employee monthly contribution.  

  3. Vision – Plan option is subject to required employee co-pays.  

  4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.  

  5. Voluntary supplemental life insurance coverage.  

  6. Fourteen (14) Paid Holidays.  

  7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:  

    1-5 years (3.08 hours per pay period = 10 days)  
    6-14 years (4.62 hours per pay period = 15 days)  
    15-over (6.15 hours per pay period = 20 days)   

  8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.  

  9. 403b retirement program for which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements. Employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.  

  10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.  

  11. Merit advancements.  


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.


Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.​

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1531. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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