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Utility Assistance

Apply for HEAP Utility Assistance 

Apply for utility assistance through the CALIHEAP button below

​Homeowners or renters may qualify for utility assistance if they reside in San Bernardino County and their gross monthly income falls within the guidelines below:​

HEAP assistance is provided in the form of a credit on your utility bill for gas, electric, wood, or propane. Eligible applicants whose utilities are sub-metered or included in their rent will receive a check for the total amount they are eligible for. Credits are paid out directly to the utility companies, or wood and propane vendors. There are three ways by which you may obtain assistance:

  • Emergency Utility Bill Assistance

  • Non-Emergency Utility Bill Assistance

  • Wood or Propane Purchase Assistance

Emergency Utility Bill Assistance

For Emergency Assistance, you must have a disconnect or past due notice for utility accounts. Clients may reach us by: 

  • Calling HEAP's direct line at (909) 723-1500 Monday to Friday between 8:00AM and 4:45PM 

  • Messaging us at utilityassistance@capsbc.org 

  • Due to the high volume of requests for services, you may experience higher than normal wait times

Non Emergency Utility Bill Assistance

Clients without a disconnect notice, may receive an annual HEAP credit. It takes six to eight weeks once the application is approved for the credit to be applied to your specified utility bill (provided funding is available).

Wood and Propane Purchase Assistance

Clients may apply for Wood or Propane by contacting us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

Mail in Application Process 

Clients may request a mailed application packet by e-mailing us at EEES_APPLICATIONS@CAPSBC.ORG

For more information, contact us:

EEES HEAP (909) 723-1500, Fax (909) 723-1609
Monday- Friday 8:00 a.m. to 5:00 p.m

utilityassistance@capsbc.org

​

Mail All Documentation to:

ATTN: HEAP PROGRAM
696 S. Tippecanoe Ave, San Bernardino, CA 92408-2607

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