Community Impact Coordinator I

Division: Food Bank

Benefits: Yes

FLSA Status: Non-Exempt

Salary: $20.88 Hourly Rate

Type: At-Will, Full Time

 

Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.

POSITION SUMMARY

Under the direction of the Program Manager, the Community Impact Coordinator I will be directly responsible for
implementation efforts and ongoing support of an electronic client intake system using Salesforce, tracking data electronically, and relationship building throughout San Bernardino County. In addition, the Community Impact Coordinator I will manage the
collection, storage, analysis, and reporting of client data, drafting it into professional reports. This position is integral to the success of the CAPSBC Food Bank, supporting our efforts to utilize data to effectively, understand and serve food insecure clients throughout San Bernardino County, and requires extensive travel throughout the county plus occasional weekends or nontraditional hours.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Conducts technical training with public, private, civic, and non-profit agencies in one-on-one, group settings, virtual scenarios, and off-site throughout San Bernardino County.

  2. Travel throughout the entirety of San Bernardino County to provide technical training, oversee client intake system implementation, assist with client intake, and general technical support.

  3. Provide technical support for and proactively assist Salesforce Community Cloud users.

  4. Serve as the lead facilitator for data-centric projects including gathering and compiling data from multiple sources.

  5. Manage and administer electronic client intake system and year-round data collection.

  6. Create reports, track performance, and enable the interpretation of data.

  7. Design surveys to support CAPSBC Food Bank objectives and community health initiatives.

  8. Work collaboratively with community public, private, civic, corporate, and non-profit agencies engaged in hunger alleviation, food security systems, and anti-poverty work to maximize outcomes and NPI’s.

  9. Perform administrative duties including data entry, data verification, duplication checks, and mergers, and ensuring overall database integrity using Salesforce.

  10. Utilize data to monitor, evaluate, and report on the impact of programs and food distributions throughout the service area.

  11. Develop community food insecurity profiles for zip codes, cities, districts, and at the county level.

  12. Troubleshoot data inconsistencies including duplicates, typos, and misapplication challenges.

  13. Represents CAPSBC Food Bank for in-house meetings and external meetings as needed.

  14. Recommend opportunities to improve, streamline, and optimize processes.

  15. Other duties as assigned. families

KNOWLEDGE OF

 

  1. General logistics and procurement principles

  2. Effective customer service techniques

  3. Effective communication, public relations techniques, and networking practices

  4. Standard office procedures and standard office equipment operation

  5. Business English usage, grammar, spelling, vocabulary, and punctuation

  6. Challenges and needs of poor, disadvantaged, disabled, homeless, and elderly persons and families

ABILITY TO

 

  1. Organize, conduct, and direct activities and training with community organizations and community members of varied technical ability.

  2. Proficiency with MS Office and CRM system (e.g. Salesforce, ServiceNow, Zen Desk, Net Suite, Dynamics), or other comparable CRM systems.

  3. Proficiently operate standard office equipment, including computer hardware and software applications associated withthe performance of assigned work (i.e., MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Adobe Reader, Internet Explorer, and CRM data systems).

  4. Maintain a database and conduct routine maintenance as needed to ensure data integrity.

  5. Work with large data sets across multiple programs.

  6. Prepare, analyze, and interpret reports, statements, and written material.

  7. Model and articulate CAPSBC’s commitment to diversity, excellence, and professionalism in all facets of the work.Community Impact Coordinator (04/2021) Page 3 of 4

  8. Establish and maintain professional boundaries while working with clients and volunteers.

  9. Demonstrate a positive attitude, self-motivation, well organized, resourcefulness, and excellent interpersonal skills.

  10. Maintain strict confidentiality.

  11. Plan, develop, and direct multiple projects.

  12. Work in a fast-paced environment with shifting priorities.

  13. Operate agency/personal vehicle for official business purposes in a safe manner.

  14. Work overtime, occasional weekends, and/or evenings as needed.

MINIMUM EDUCATION AND EXPERIENCE

  1. Associate’s degree or equivalent required; Bachelor’s degree preferred

  2. 1-2 years of reporting or data analysis preferably in a social service or non-profit organization

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 50 pounds. Requires working indoors in a temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes. May be required to perform physical work, including working in outdoor environments.

BENEFITS

​1. Medical –Subject to required employee monthly contribution.
2. Dental- 100% employer paid for employees.
3. Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.
4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.

5. Voluntary supplemental life insurance coverage.
6. Fourteen (14) Paid Holidays.
7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete
their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits
are accrued on a bi-weekly basis as follows:
     • 1-5 years (3.08 hours per pay period = 10 days)
     • 6-14 years (4.62 hours per pay period = 15 days)
     • 15-over (6.15 hours per pay period = 20 days)
8. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the
program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by employees is matched by CAPSBC, as well as Medicare.

11. Merit advancements.

SPECIAL REQUIREMENTS

Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within the previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.

APPLICATION

Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities.  Applicants can go to the CAPSBC website to complete an application online, print it, and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately.

 

Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

SELECTION PROCESS

Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment, and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination.  The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607