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Division: Energy, Education & Environmental Service


Benefits: Yes


FLSA Status: Non-Exempt


Starting Salary: $16.75 Hourly Rate


Type: At-Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under general supervision, the Clerk II performs a wide variety of general clerical duties with only occasional instruction or
assistance. This position is characterized by a wide variety of general clerical duties with only occasional instruction or assistance. This position is characterized by a high degree of confidentiality and independent action required in the performance of day-to-day duties. The incumbent must be computer literate, able to maintain confidentiality, and work overtime as directed.


1.  Resolve discrepancies
2. Receive the public and answer calls determining how incoming calls should be routed
3. Direct people to appropriate offices
4. Answer routine questions, receive complaints, and explain routine procedures, processes, or departmental activities
5. Assist the public in completing forms and finding information
6. Schedule appointments
7. Obtain factual information to create or update client files
8. Type a variety of documents in draft and final form, including correspondence, contracts, charts, and reports from handwritten,
recorded, or printed sources
9. Proofread materials for completeness, correct grammar, spelling, and punctuation
10. Type on a personal computer; type narratives in numerical format
11. Prepare, validate, process, and/or check a variety of documents such as bills, statistical records, personal records,       requisitions,
and invoices for completeness and accuracy
12. Compile routine reports by extracting and/or tabulating information from a variety of sources, such as files, correspondence, logs, client status, and other source documents into an electronic database
13. Compose correspondence following general instructions or outlines
14. Sort and/or file materials such as correspondence and client information
15. Maintain cross-reference files and conduct systematic file archiving
16. Convert paper files into an electronic database
17. Follow developed or adapted work procedures to carry out directives
18. Recommend new procedures, design, revise or install a filing system
19. May take dictation for routine letters, memos, or telephone messages
20. Operate a variety of office equipment, including multifunction printer, fax machines, shredders, computer equipment, and various
21. May perform standard equipment maintenance checks
22. May drive a CAPSBC/personal vehicle for official business purposes
23. May serve as a lead worker in training, assigning, prioritizing, or reviewing the work of other employees
24. May be required to work overtime
25. Provide vacation and temporary relief as required
26. May perform other assigned duties as required


1. Basic math
2. Basic office procedures and standard office equipment
3. Business English usage, grammar, spelling, vocabulary, and punctuation
4. Principles of time management and customer service techniques
5. Personal computer hardware and software applications


1. Type 45 words per minute
2. Follow oral and written instructions
3. Perform duties independently and under own initiative
4. Learn and apply program policies and rules
5. Work in a fast-paced environment with short deadlines
6. Maintain strict confidentiality
7. Perform mathematical computations of average difficulty
8. Communicate and deal diplomatically with persons from varied social, economic, and cultural backgrounds
9. Operate standard office equipment, including various computer hardware and software applications (i.e., Microsoft Word, Excel, Windows, Outlook Exchange, E-mail)


1. Equivalent to graduation from high school.
2. One (1) year of recent paid responsible office clerical experience, preferably within a Social Service Agency, and demonstrated fulfillment of the knowledge and ability sections.


Bilingual English/Spanish speaking ability is desired.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching  above  and  below  shoulder  level.   Must  be  able  to  lift  boxes  weighing  up  to  25  pounds. Requires  working  indoors  in temperature controlled environment with some exposure to copies and printer chemicals and/or fumes.


1.  Medical –Subject to required employee monthly contribution. 
2.  Dental- 100% employer paid for employees.
3.  Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.
4.  Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5.  Voluntary supplemental life insurance coverage.
6.  Fourteen (14) Paid Holidays.
7.  Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  •  1-5 years (3.08 hours per pay period = 10 days)

  •  6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

8.  Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
9.  403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
10. Social Security paid by employee is matched by CAPSBC, as well as Medicare.
11. Merit advancements.


Submit a completed CAPSBC Application to the Operations/Human Resources Division. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

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