Automated Systems Analyst

Division: Administration

Benefits: Yes

FLSA Status: Non-Exempt

Salary: $24.64 Hourly Rate

Type: At Will, Full Time


Work Schedule: Monday-Friday 8:00 a.m. to 5:00 p.m.


Under general direction of the Chief Executive Officer, the incumbent plans, directs, and administers the Agency’s information technology and telecommunication system. Works with Agency programs/divisions in the development and maintenance of information security standards and practices. The incumbent must also have knowledge of the different realms of information systems including, but not limited to, technical computer repair issues, web and graphic design, database administration and design. This class is characterized by its primary responsibility to analyze and effect appropriate solutions for computer, data processing, and telecommunication needs within CAPSBC.


  1. Designs, installs, maintains, and administers Agency’s Land Area Network (LAN)/Wide Area Network (WAN) hardware and network infrastructure; monitors the integrity, security and efficiency of the network, and reports status to the Chief Executive Officer.

  2. Develops systems edits and determines the number of fields and screens; develops access codes; determines information required of each screen; supervises or writes and modifies local application programs.

  3. Interacts with departmental staff and hardware/software vendors regarding office automation technology and department needs; writes detailed specifications; evaluates equipment and software capabilities; performs cost/benefit analyst; makes recommendations to management.

  4. Serves as resource consultant for the Agency on data analysis and processing research methodology, and systems development; may document technical data description; analyze program coding requirements, operator instruction, and organizational procedures.

  5. Conducts systems analyses for the purpose of automating a manual system or function, designing a new and/or improved system of less difficult nature. Providing management with quantitative data for decision making purposes.

  6. Provides support to program/division during the development, modification, and implementation of complex computer systems, which may include one or more local area networks.

  7. Plans and performs security audits in compliance with internal and external requirements; oversees that data is properly backed up and secured against any form of network security threats and that data backup recovery procedures are well established and tested.

  8. Develops and implements control for maintaining daily surveillance of local data processing operations and advises management of risks and best security practices.

  9. Manage, supervise and provide technical advice on telecommunications systems.

  10. Instructs and trains Agency personnel on data processing operations, including distributed and networking computer systems; establishes local procedures for adhering to computer and data security systems; resolves data processing service complaints.

  11. Plans, assigns and reviews the work of subordinate staff; conducts performance evaluations and performs other personnel-related activities.

  12. Performs research, planning, and cost studies in support of current and future Agency telecommunication requirements.

  13. Manages and configures VoIP phone system. Mitel phone system preferred.

  14. Attends meetings, conferences, seminars, travels throughout San Bernardino County, and stays overnight on out-of-town assignments as required; performs other administrative duties and tasks as assigned; works overtime as required.


  1. Principles and management of project management for information systems development.

  2. Principles and practices of training, evaluating and supervising, technical and non-technical personnel.

  3. Query building, joins, tables, and reports.

  4. Common internet web browser interfaces.

  5. Information technology data processing, centralized, decentralized, and distributive systems concepts.

  6. State and Federal law and guidelines applicable to information technology activity.

  7. Database management and SQL concepts.

  8. Work experience in Office 365 Management.

  9. Principles of telecommunications operations and capabilities.

  10. LAN software installation and operation.

  11. Knowledge of VoIP telephone system management.

  12. Telecommunication line installation and troubleshooting.

  13. Knowledge of Intranet and Internet Communication devices.

  14. Relational database structure and functions.

  15. Principles and techniques of statistical analysis and presentation of data.

  16. Interpretation of information via the use of data analysis tools such as Microsoft Excel and Access.


  1. Maintain strict confidentiality.

  2. Analyze project management problems and develop implantation plans to effect change.

  3. Perform routine statistical compilations.

  4. Speak effectively before small and large groups of people.

  5. Assess the internal/external customer’s immediate needs and ensure adequate services are provided or make appropriate referral.

  6. Evaluate and provide assistance in monitoring vendor contracts and performance.

  7. Communicate effectively, orally and in writing.

  8. Work in a fast paced environment with strict deadlines.

  9. Prepare, analyze, and interpret comprehensive reports, statements, and written material.

  10. Collect, interpret and evaluate data, validate conclusions, define and select alternative solutions.

  11. Work independently in obtaining specified objective(s).

  12. Conduct self-directed work and/or work as part of a team.

  13. Read and understand technical computer related training and reference manuals.

  14. Effectively communicate and interact with personnel at all organizational levels.

  15. Troubleshoot and resolve software and hardware problems.

  16. Document technical information and user procedures in writing.

  17. Learn new software applications to a high degree of proficiency.

  18. Provide high quality customer service to internal staff and external contacts.

  19. Operate Agency/personal vehicle for official business purposes in a safe manner.

  20. Travel throughout San Bernardino County to perform work duties, which may require overnight stay(s) and work overtime as required.

  21. Proficiently operate standard office equipment, including computer hardware and software applications associated with performance of assigned work.         


  1. A Bachelor’s degree in an information technology related field. In lieu of the above qualifications, the applicant can substitute the Bachelor’s degree requirement with five years of experience in an information technology field and certification(s) that validates the knowledge base requirement for this position. (Certification for Microsoft Certified Systems Engineer, Microsoft Certified System Administration, or Cisco Certified Network Administrator. Windows 2003 or greater preferred for certifications).

  2. Three (3) years of experience (within the last five years) supporting Microsoft networked desktop, maintaining and supporting network functions, supporting file and print servers, administering Active Directory and coordinating user and desktop support. Experience must include at least one (1) year acting as the primary network administrator for an organization supporting at least 25 users.


Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level.Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in temperature controlled environment with some exposure to copy and printer chemicals and/or fumes.


  1. Medical – Subject to required employee monthly contribution.

  2. Dental – 100% employer paid for employees.

  3. Vision and contact lens benefits every two (2) years subject to required employee co-pays and plan option.

  4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.

  5. Voluntary supplemental life insurance coverage.

  6. Fourteen (14) Paid Holidays.

  7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative period and then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

  • 1-5 years (3.08 hours per pay period = 10 days)

  • 6-14 years (4.62 hours per pay period = 15 days)

  • 15-over (6.15 hours per pay period = 20 days)

  1. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.

  2. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service requirements.

  3. Social Security paid by employee is matched by CAPSBC, as well as Medicare.

  4. Merit advancements.


Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.


Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.


Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment, and social security) will be conducted on the candidate(s) being considered for employment. Once the background checks(s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program. 


Submit a completed CAPSBC Application to the Operations/Human Resources Division. Hand written applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application on line. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

Community Action Partnership of San Bernardino County is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532. 696 South Tippecanoe, San Bernardino, CA 92408-2607

Office Hours

Mon.-Fri. 8:00 am - 5:00 pm